December 4, 2013 at 2:21 pm I’d also choose to sign up for this bandwagon of grievances. I have both equally Constitution Enterprise for Web and Charter Household for CATV. Initially, why is it that I really have to speak with 2 various people that perform for a similar firm. Once the brokers are requested They may be all up in a tizzy about whatever they do and don’t do! 2nd, I cancelled my CATV membership for the reason that, like most of you, I am Sick and tired of the rate will increase. Effectively, Charter chose to demand me for services not utilized. I identified as plus they mentioned they “never got my order to disconnect,†and as a consequence “I'm responsible for the fees†While it absolutely was an agent’s error!
Our World-wide-web drops when there’s a hint of inclement weather conditions, Regardless that it’s supposedly a tough-wired connection into your developing. We ordinarily discover ourselves pressured to reboot the Charter modem several times each week, just as a way to function. And, when there’s a far more critical outage, it's going to take DAYS for the issue to generally be resolved.
February five, 2014 at three:fourteen pm Soon after shelling out seven hours with a crew and equipment at a career site which was mentioned as marked by Charter and Experienced not been, and advised by Constitution Call phone number that they were not about to mark the area as desired by gopher 1. I referred to as MN Gopher one particular and requested for aid – they claimed they did not have any Make contact with numbers for gopher 1. I informed my crew to go ahead and dig – They nicked a line – I spent the following two hrs trying to get anyone from an Place of work someplace while in the US to allow me to talk with somebody to inform them their cable was out and in which they needed to repair it.
June three, 2014 at 9:26 pm Allow me to get this straight, Anyone’s cable Invoice goes up and up..charter has new contract out with contractors and it pays considerably less?…The greater perform you are doing for them the a lot less it pays.Thats not appropriate in the least by any implies..Here's a backlink, Have in mind this is the contractor firm that has an employee thats is getting a fork out cut. The construction of this deal is predicated on an average..Constitution did not take into account when the function purchase necessitates the tech to accomplish more operate then average. So a triple Perform New join over a home order with five dvrs, mdm, WiFi and cellphone(the tech has got to run the outlets and devote lots much more time at your home higher than the standard.
They came to the set up, Considering the fact that I'd to operate a twelve hour shift that day I wasn't there. My boyfriend was. I remaining a Take note exactly where I needed the relationship being. They referred to as my mobile phone as instructed if that they had any concerns. They said that I wasn't put in place for wifi services, that if I wished the wireless router I must pay 39.99 one time fee, and 5 pounds added monthly to the router, which I used to be told that I wouldn't have to pay for throughout the “3rd party†in which I set up the services. I told the technician to go head an install, but which i will be contacting Customer service to obvious up these “issues†that i'm obtaining, he advised the smartest thing which i really should do is ask to speak into a supervisor. The services have been put in and setup. The technician left without having realizing if my services had been set up because the “system was down†obtained a cellphone phone just a little afterwards stating that my wifi need to be Doing the job but I wasn't home At the moment, when I got home it absolutely was Doing the job. They didn’t cleanse up their mess of wood shavings on the floor, which I could deal with, but Additionally they still left a 20 foot prolonged orange wire going through my again lawn. Properly I referred to as consumer service to discuss my challenges Along with the Wifi services and was created conscious which i had an appt on Dec. 2nd for them to come back out and place that extended orange line less than floor. I explained to the agent that I desired to speak to a supervisor. They received me to at least one And that i encouraged them of the problems I was possessing.
I've now gotten it waived to suit your needs nowadays. Do you might have any more questions or is there anything I can help you with nowadays moulay?
She told me that they'd not honor this arrangement, they may charge me this new amount, almost nothing she could do. That isn't the reality. It's not only unethical, its unlawful. She would not clarify regarding why they might not honor their Profits Representative negotiated costs, in producing. I wrote a letter to Charter Communications Corporate Workplace eight times back, awaiting a reaction. This is simply not how you conduct organization, negotiate a amount, then transform it, when services are able to commence.
September fifteen, 2013 at eleven:41 pm why can it be when you contact and tell your persons you have a line signal problem that comes and goes becoming that iam the last faucet and a150 ft fall to your home going thru a five way splitter with Website and cellphone all put in by charter which they cant come out and check the challenge out side i should be house nicely with the a hundred and seventy.00 $ i fork out Every single mnt you might want to make me joyful but no cable has experienced troubles considering the fact that thursday termed in and so they stated they'd be out sunday throughout the video game to check the sign but late thursday nite i obtain a e mail indicating They can be coming monday morning8-10am After i might be at operate itold them I'm thinking about switching to dish or at and so they dont treatment guess the wont skip the $.
I’m willing to go away Charter, but want to be certain there’s not another Constitution lurking around beneath the guise of supplying some thing improved if it’s likely to be much more of the exact same.
June two, 2015 at 12:forty one pm I are unable to consider the nightmare that I knowledgeable with Constitution!!!!! I only planned to bundle my services with Charter and I assumed Charter was a very good upstanding and reputable corporation, but was I really fooled!!! The Tech arrived out to install the cable line and I questioned him to run the cable line underneath the decrease part of the siding which could possibly be done and was previously performed just before . Another Tech was there with him which l described to him . Perfectly the Tech left another person there to complete position. This individual ran the cable line about 5 ft off the bottom throughout the center of my siding, could you picture, black cable line 5 ft up on white siding heading all the way across the household?
May three, 2015 at 4:27 pm my Good friend went in to pay his Monthly bill. he has been a charter consumer for over three many years. he typically pays for the community office. a few months ago he went in with website his debit card to pay for and the usual ladies we not there to simply accept his payment in its place it had been two men and women he didnt identify. he gave them his debit card to pay the Monthly bill, his debit card has the same title on it because the Monthly bill. the employee there then needed to see his drivers license. he flipped his wallet open up , then the employee preferred him to get rid of it from the apparent plastic holder inside the wallet. he refuse and questioned for the employees title and staff range.
On April fifteenth I had cable/cellphone/Web put in in my property. The “contractor†tech they despatched out with the put in walked off with my wi-fi router along with the tools which was previously installed.
To make it happen but. None of. Them get it done. So I Wonder the quantity of. A long time this tends to get or do the children that. Cling from it have to get harm in advance of they fix it That is so Silly it will eventually only consider them a hour to do it but it has been more than a 12 months. For service such as this they should fork out us to have their service. Overland. No
The most up-to-date was I obtained the Invoice previous month and there was a price increase of $ten. And I believe by regulation they are suppose to inform you 30 times just before any charge improve. I by no means received any detect. I regrettably paid the Monthly bill and I identified as them up and informed them they were now larger than Most people else. That my son has some sort of satellite World-wide-web from WinSpree(???) for $two under what I were paying. And that Verizon has Net for $forty five per month. And so the lady around the mobile phone mentioned she would get me a amount that was $1 in excess of what I were shelling out. Additionally the 30 mbps can be heading nearly sixty mbps in two or three months. I said excellent. The quite following day I get this phone from some XXXXXX from Charter stating I have to pay out my bill mainly because it’s late And that i’m subject matter to service interruption.